At Avogue Apparel Market Holdings, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and conditions for cancellations, returns, and refunds. Please read this document carefully before initiating any return or refund request.
You may cancel your order at any time before it has been shipped. To cancel an order, please contact our customer service team immediately. Once your cancellation request is verified and processed, we will issue a full refund to your original payment method. Please note that cancellation requests for orders that have already been processed for shipping cannot be accommodated.
We accept returns within 30 days of the original purchase date. To be eligible for a return, items must be unused, in their original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear, damage, or are not in their original condition may be rejected or subject to a partial refund at our discretion.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be processed. You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Upon receipt and inspection of your returned item, we will send you an email notification confirming the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days. The exact timing of the refund depends on your payment provider's processing times.
Please note that shipping costs are non-refundable unless the return is due to our error. For returns that qualify for free return shipping, we will deduct the cost of return shipping from your refund amount.
If you haven't received your refund within the specified timeframe, please first check your bank account or credit card statement to confirm the refund hasn't been processed. Some banks or payment processors may require additional time to post the refund to your account.
If you've confirmed that the refund hasn't been processed, please contact your payment provider as they may be able to provide information about pending transactions. If you're still unable to locate your refund after these steps, please contact our customer service team for further assistance.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Avogue Apparel Market Holdings
Address: 37 Robinson Road, #08-01, Singapore 068695
Phone: +65 6321 8745
Email: [email protected]
